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Privacy Policy

Last Updated: 2026-08-19

Privacy at a Glance

  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process payments, verify age, and prevent fraud.
  • Who sees it: Only authorized staff and essential partner providers (payment/technical). We never sell your data.
  • How long we keep it: For the life of your account and as required by Malaysian law.
  • Your control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy outlines how sobat500 collects, uses, and protects the personal information of our users in Malaysia. By registering an account or using our services, you agree to the practices described in this document.

This policy applies exclusively to the services provided on this website. It does not extend to third-party websites, external payment portals, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any third-party service you interact with.

2. Personal Information We Collect

We collect information necessary to provide a secure and legal gaming environment:

  • Account & Identity Data: Username, password, email address, and phone number to establish and secure your account.
  • Verification Documents: Copies of identity documents used to confirm your age and legal identity, ensuring compliance with gaming regulations.
  • Payment Data: Payment method details and transaction history to facilitate deposits and withdrawals.
  • Gaming & Transaction Activity: Records of games played, stakes, wins, and losses to monitor for fairness and responsible gaming.
  • Technical Data: IP address, browser type, device identifiers, and operating system to optimize site performance and detect multi-accounting.
  • Support Records: Communications sent to our support team to resolve queries and improve service quality.

3. How We Collect Data

Information is gathered through three primary channels:

  • Directly from You: When you register, update your profile, perform a KYC (Know Your Customer) check, or contact support.
  • Automatically: Through cookies and server logs while you navigate our platform.
  • From Partner Providers: We may receive information from our partner payment processors or identity verification services to confirm the validity of transactions and identities.

4. Why We Use Data

Your data is used for specific, legitimate purposes:

  • Account Management: Creating and maintaining your user profile.
  • Financial Processing: Processing deposits and withdrawals accurately and securely.
  • Compliance: Verifying that users are of legal age and preventing fraudulent activities or the creation of multiple accounts.
  • Personalization: Tailoring the platform experience and displayed content to your preferences.
  • Legal Obligations: Meeting regulatory requirements applicable to gambling operators in Malaysia.
  • Marketing: Sending promotional updates only if you have provided explicit consent.

5. When We Share Data

We do not sell, rent, or trade your personal information. Data is only shared under the following circumstances:

  • Essential Service Providers: With partner payment processors, identity verification services, and technical infrastructure providers necessary to operate the platform.
  • Legal Requirements: When required by applicable law or requested by relevant authorities to prevent fraud or combat money laundering.

6. How We Protect Data

We implement a multi-layered security approach to keep your data safe:

  • Encryption: All data transmitted between your device and our servers is encrypted using modern industry-standard protocols.
  • Access Control: Internal access to personal data is strictly limited to employees whose roles require it for operational purposes.
  • Payment Isolation: Sensitive payment details are handled through isolated systems provided by our secure payment partners.
  • Continuous Monitoring: Our systems are monitored for unusual activity to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to improve your browsing experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

You maintain control over your personal information. Depending on your situation, you may exercise the following rights via our support channels:

  • Access & Portability: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate or incomplete information.
  • Deletion & Objection: Request the deletion of your data or object to specific processing activities.
  • Consent Withdrawal: Withdraw your consent for marketing communications at any time.

Note: To comply with anti-money laundering (AML) and gambling regulations, certain data must be retained even after an account is closed. We cannot delete data that we are legally required to maintain.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, data is kept only for the period required by applicable law in Malaysia to fulfill legal, auditing, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close that account and remove associated personal data.

Parents or guardians who believe a minor has created an account may report this to us via our support channels for immediate investigation.

11. Cross-Border Transfers

To provide a global-standard service, some of our technical and payment providers operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during transfer and processing.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our operational practices. All updates are published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions regarding your privacy or wish to exercise your data rights, please contact our team via the support channels available on our Support Page.